Teams lose speed when documentation is trapped behind unstable tools. An offline-capable wiki keeps decisions and processes accessible under pressure.
Core structure
- Create top-level spaces for Operations, Product, Sales, and Engineering.
- Define a mandatory metadata block: owner, review date, status.
- Use one template for runbooks and one for decision logs.
Maintenance rules
Assign a monthly review owner per area. Outdated pages should be archived, not silently edited. This keeps history auditable.